Terms & Conditions –

Keelback Forge

Keelback Forge operates as a small independent forging business based in Western Australia. By accessing or purchasing from this website, you agree to the following Terms & Conditions.

🔨 Products

• We sell forged tools and custom-made items created according to our own artistic style and design.

• Unless otherwise stated, products are not made-to-order and may vary slightly due to their handmade nature.

🔁 Returns & Refunds

• Non‑tool items may be returned within 30 days of purchase, provided they are unused and in original condition.

• Axe and hammer heads include a 5‑year return and refund guarantee for structural failures in the steel or forging.

• Wooden handles are considered consumable components and may require replacement over time. Damage, breakage, or loosening of handles is not covered under returns or refunds.

🚚 Shipping

• We currently ship within Australia only.

• Shipping times may vary depending on location and carrier availability.

⚠️ Safety & Legal Use

• All tools must be used responsibly and safely.

• We accept no liability for injury, damage, or loss resulting from misuse, improper handling, or unsafe operation of our products.

• Axes, blades, and similar items may be classified as weapons under Australian law. These products are intended for purchase and use by individuals 18 years or older.

🔒 Warranty

• No additional warranties are offered beyond the return policies stated above.

📧 Customer Data

• We collect customer information for the purpose of processing orders, managing accounts, sending newsletters, and notifying customers about new products or updates.

• Personal information is handled in accordance with Australian privacy principles and is not shared with third parties except as required to fulfil orders.

📜 General

• We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes