Terms & Conditions –
Keelback Forge
Keelback Forge operates as a small independent forging business based in Western Australia. By accessing or purchasing from this website, you agree to the following Terms & Conditions.
🔨 Products
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We sell forged tools and custom-made items created according to our own artistic style and design.
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Unless otherwise stated, products are not made-to-order and may vary slightly due to their handmade nature.
🔁 Returns & Refunds
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Non‑tool items may be returned within 30 days of purchase, provided they are unused and in original condition.
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Axe and hammer heads include a 5‑year return and refund guarantee for structural failures in the steel or forging.
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Wooden handles are considered consumable components and may require replacement over time. Damage, breakage, or loosening of handles is not covered under returns or refunds.
🚚 Shipping
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We currently ship within Australia only.
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Shipping times may vary depending on location and carrier availability.
⚠️ Safety & Legal Use
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All tools must be used responsibly and safely.
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We accept no liability for injury, damage, or loss resulting from misuse, improper handling, or unsafe operation of our products.
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Axes, blades, and similar items may be classified as weapons under Australian law. These products are intended for purchase and use by individuals 18 years or older.
🔒 Warranty
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No additional warranties are offered beyond the return policies stated above.
📧 Customer Data
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We collect customer information for the purpose of processing orders, managing accounts, sending newsletters, and notifying customers about new products or updates.
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Personal information is handled in accordance with Australian privacy principles and is not shared with third parties except as required to fulfil orders.
📜 General
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We reserve the right to update or modify these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes
